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Terms of Service
 

Welcome to the Tube-shop.com website which is owned and operated by PM Components Ltd.  By ordering from this website, you agree to the Terms and Conditions as described here.  From this point onwards, the terms ‘we’, ‘us’ or ‘ourselves’ refer to Tube-shop.com.  Please read these terms of sale carefully before placing your order and retain a copy of these terms and conditions for your records.

There is no need to register before placing an order.

If your order is accepted, then you accept the obligation to pay the sum as made known to you at the end of the checkout process, together with the delivery cost as stated in these terms and conditions.

You will receive a confirmation of your order by email.

We will only accept credit or debit cards in the name of the customer.  Goods will not be despatched until payment in full has been made.

Placing an order is legally binding.  This does not affect your statutory rights.  Please see ‘cancellations and returns’ below.

Delivery

We aim to despatch all orders within one business day, this is not always possible.  Specific matching criteria may cause a delay in despatching your order.

We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery by any  reason or cause beyond our control.  These events include: acts of God, civil commotion, riots, flood, drought, fire, legislation or any acts by third party companies or individuals not either under contract to or employed by the seller.

Financial information

Financial information that is collected is used to authorise payment and bill you for products.  When you make a purchase on the site, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and the companies that handle shipping on our behalf.

Your information is stored on a secure server. WE NEVER STORE CREDIT OR DEBIT CARD INFORMATION.

 

The Tube-Shop.com will offer free 24 hour delivery for all orders over £75 (inc vat) delivered within the UK.
Otherwise, delivery charges are set at:

24 hour - £5.75
48 hour - £3.25

Non UK - £5.00 (3-5 working days)

USA Shipping - $8.00 (3-5 working days)

Euro Shipping - €8.00 (3-5 working days)

 
 

The terms and conditions of sale detailed below are provided for your information in line with legislation contained in Consumer Protection (Distance Selling) Regulations 2000.  This legislation covers items bought where there is no direct contact between the supplier and the consumer.  It does not apply where goods are brought from for business use or at showrooms, fairs or exhibitions.

Distance selling regulations allow for a cooling off period of 7 days from receipt of goods covered under this legislation.  Customers may return specified goods without reason within this period for a refund.  Goods returned must be complete and with original packaging.  The cost of returning and appropriately insuring the goods until satisfactory receipt at the company will be borne by the customer.

To cancel the contract under the Distance selling legislation with the company, customer services must be contacted IN WRITING at the above address or by emailing care@tube-shop.com within 7 days of receipt of the goods.  The customer will be issued with a returns authorisation number; this number must be quoted on all returned goods so that the goods can be properly identified. The customer will be required to return the goods to the company before a refund can be processed. 

In the unlikely event you receive goods that are faulty or incomplete; you must notify us within 7 days of receipt of goods.  In the case of faulty goods, we may in our absolute discretion ask for the goods to be returned to us.  In the event of a fault being diagnosed, we will:

  • Replace with the same item or
  • Refund in line with our refund policy.
All goods are covered by a 3 month ‘free from fault’ warranty.  Please note that the warranty does not cover defects arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use.

 

You can help Tube-Shop.com maintain the accuracy of your personal information by notifying us when you change your address, title, phone number, or e-mail address. If at any time you wish to update your information or stop receiving communications from Tube-Shop.com, contact us by e-mail or by postal mail at:

Tube-Shop.Com
Unit 17D
Dolphin Park
Upperfield Road
Eurolink Industrial Park
Sittingbourne
Kent
ME10 3UP
United Kingdom

Please include your old and new contact information so that we can make the appropriate corrections.

Tube-Shop.com would like to receive your comments and questions about this policy Please address comments or questions regarding Tube-Shop.com's privacy practices to us at the addresses listed above. Tube-Shop.com may occasionally update this policy. Notice of revisions will be posted here.

 


 


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